Meet the Team

Our Care Team

Highly trained and compassionate carers to improve your quality of life - CM Bespoke Care carers are exactly that – people who care.

We select only the best to undertake our training and look after our clients, our standards are so high that only a small percentage of applicants successfully make it through the training.

As well as their technical skills, we assess applicants’ characters, so our carers are people you can rely on, whose company you can enjoy, who are punctual, dependable, friendly, respectful, caring and compassionate.

Natalie Shields

Operations Manager

My Name is Natalie and I am the Operations Manager/ Nominated Individual. I am married with 2 children and 2 step children. I have been in the care sector for 19 years.

After college I went to University and gained a degree in Primary School Teaching, although my heart was always in care. In 2012, my mum and I set up a Domiciliary Care Agency and ran it for just under 10 years. During this time, I did my Level 5 Leadership and Management Course too.

In 2021, we sold the company and I became a Childminder. I did this for 2 years but I really missed the care, therefore, I joined the team at CM Bespoke Care in 2023 and took the role on as Operations Manager/ Nominated Individual from April 2024 and I absolutely love watching the business grow.

Michelle Lloyd

Registered Manager

My name is Michelle and I joined the team in November 2024 as the Registered Manager. I live locally and I am married with three daughters, Emma, Katie and Lydia.

I have worked in the care industry for 34 years. I started at the age of 19 working in a local Nursing Home gaining knowledge and experience of the care industry.

I believe that everyone is entitled to excellent quality care when someone requires it. I believe that it is very important to have soft skills as a manager, which are a combination of people skills, character traits and career attributes. I am very passionate about my job and always give 100%.

Ellen Vernalls

Care Coordinator

My name is Ellen and I am the Care Coordinator. I have been the Care Coordinator since the beginning of 2024. Being a Care Coordinator is a big responsibility and no two days are ever the same but I do like this. My motivation each day is seeing how I make a difference to people’s lives by making sure they have the care package they need in order to stay at home, where they want to me.

I do get great satisfaction from my job, when I hear positive feedback from clients and families.

Elliot Thomas

Office Administrator

My name is Elliot.

I am the Office Administrator and perform various administrative functions at CM Bespoke Care to ensure the office operates efficiently.

Connie Butcher

Senior Carer

Safeguarding Lead

My name is Connie and I became a senior as I wanted to make more of a difference to people's life's and gain more knowledge myself which is enabling me to work towards my NVQ level 3.

I have also been given the opportunity and role of being a Safeguarding Lead, which enables me to give our clients more protection and give our staff more knowledgeable by given them time to come in and myself to teach them more on what safeguarding entails.

I am currently undergoing extensive Safeguarding Training to allow me to gain more knowledge within this subject and put this into practice.

Leah Guilbert

Senior Carer

Infection Control/ Pressure Area Lead

My name is Leah, I love my job, as soon as I became a Carer at the age of 16, I knew I wanted to be able to do more for my clients and ensure they are receiving the best care possible.
Within my role as a Senior Carer, I am in control of pressure areas/sores therefore, carers can report to me if they have any concerns and I can action this.

I am also in control of Infection Control, meaning that I can make sure the clients and staff are prevented from any risk of infection, making sure PPE is worn and Policies and Procedures are adhered to. I am currently undergoing extra training on pressure area prevention in order to broaden my knowledge in this subject area.

Enola Reece-Nevett